Dated: April 25, 2019
Information We Collect and How We Use It
We use your personal information for such purposes as to provide the services and products that you request from us, communicate with you, enhance your experience on our website, resolve issues, detect and safeguard us from fraud and illegal activity, and enforce our policies.
Information You Choose to Give Us: We receive and store any information you enter on our website or give us by phone, email or in any other way. Using these methods, you may purchase our products and services, including trips, request information, read our blog, communicate with our representatives during live chat, and use any other services we provide. To take advantage of some of these offerings, it is necessary for you to disclose personal information (referred to as “personal information,” “personally identifiable information,” and “your information”) to us about yourself and others, including but not limited to one or more of the following identifying information: name, age, address, date of birth, telephone number, email address, credit card details, passport information and billing information. We use the information you provide to respond to your requests, communicate with you, provide information about our company and services, provide information and promotional material from some of our third-party partners, and customize and improve our services. To make a reservation, you may be required to provide additional information about yourself and other persons listed on the reservation such as passport information, pertinent medical information and dietary restrictions.
To purchase our goods or services, you must submit financial information, including credit card, debit card or electronic check information in addition to certain personal information, which we use to bill you for the purchased goods or services. We collect your credit card information using a secure form which is sent to our credit card processing company. If you choose to pay by check, we take a photo of your check and we store the photo in Drop Box where we use a two- code process for authentication. We may also use this financial information to verify the accuracy of your name, address or other information. You have the right to have your personal information deleted from our system at any time subject to this policy, which includes certain exceptions to deletion. Please refer to the section on your choices for more details.
If you opt in to receive a newsletter or fill out a form on a website, we connect the information you provide to specific contacts in our customer database. Further, when you fill out a form, we are aware which email provider you used for opening the email.
These are some examples of the types of information that we may automatically collect: the Internet protocol (IP address) that is used to connect your computer to the Internet, your Internet service provider (ISP), browser type, the full Uniform Resource Locator (URL) clickstream to, through, and from our website, including date and time, cookie, the length of time you spend on particular pages, which links you click while on our site, and similar site visit information.
We use this information to make our website easier to find on the Internet and to improve our website by learning which pages and features are interesting to our visitors. We treat this information as non-personal information and do not attempt to connect it to personally identifiable information, except as otherwise required by law and as otherwise described in this policy.
Information from Others: We also collect information from third parties. You have the right to have this information deleted at your request in accordance with this policy.
More About Cookies
Cookies are alphanumeric identifiers that are placed on your computer’s hard drive that help us provide our services. Cookies allow us to recognize your device, make navigating our site easier, provide certain features such as data access control and user permission validation and provide personalized advertisements about our services on other websites. Most browsers automatically accept all cookies by default. You have the right to choose whether or not to accept cookies. You should be able to adjust your browser’s settings to reject new cookies, prompt you before accepting a cookie, or disable cookies. Check your browser’s help section for instructions on how to do this. By disabling cookies, you may not be able to access certain features and portions of the Site.
Sharing Your Information
Third-Party Service Providers: We employ and use other companies and persons to perform certain business functions on our behalf, including but not limited to website development and maintenance, store data through cloud servers, marketing, customer service, accounting, remarketing and payment processing. These third parties have access to user information needed to perform their functions, but they may not use it for any other purposes. We also use third party cloud services to store data, including your information. These providers have their own privacy policies and we do not accept any responsibility or liability for their policies.
Business Transfers: As our business continues to develop, your information may be sold to any successor to or purchaser of part or all the assets of our business. Business assets typically include customer information. In the event of a sale, acquisition or sale of all or a portion of our assets, we will notify you by email if you have provided it to us and/or provide a notice on our website.
Aggregated Demographic Information: We may share aggregated demographic information with third parties. We do not link this aggregated information to any personal information that can identify you or any other person and, thus, do not disclose any personal information in this manner.
Legal Purposes: We may disclose your information if required to do so pursuant to judicial or governmental subpoenas, warrants, and orders, or as otherwise required by law. In addition, we retain the right to use, disclose and/or share your personal and non-personal information to investigate, prevent or take action regarding illegal activities, suspected fraud, and situations involving potential threats to the physical safety of any person whether or not there is a subpoena, court order or substantially similar legal procedure.
Links to Third-Party Websites,Third-Party Advertisers and Google Analytics
Social Media Features
We work to maintain the security of information under our control through various means, including the use of encryption processes, two factor authentication, webroot for firewall protection and password protected forms. Your data may be processed and stored in the United States or any other country in which these third parties and their agents maintain facilities. In the event of any data breach, we will promptly respond and notify customers who are affected.
You can always choose against giving us your personally identifiable information, although this information is required if you want to take advantage of some of our services such as booking a trip.
Most browsers automatically accept all cookies by default. You should be able to adjust your browser’s settings to reject new cookies, prompt you before accepting a cookie, or disable cookies. Check your browser’s help section for instructions on how to do this.
You may opt-out at any time from receiving emails or other communications from us and our partners at the point where we ask whether you would like to receive such communications.
We may take reasonable steps to confirm your identity before fulfilling any of the requests described in this section. If we are unable to confirm your identity, we will not be able to remove your personal information or terminate your account. Note that if you opt-out of our marketing materials, but you purchased a product or service from us, you will continue to receive communications from us about your specific purchase. Further, if third parties already have your information, you will have to contact them directly to opt-out of their marketing communications.
Information Collected by Third Parties
Our website is not directed to children under 18, and we do not offer products or services for use by children. If you are under 18, you may not provide us with any personally identifiable information and you may not use our website without the supervision of a parent or guardian. If a child under the age of 18 has provided us with personally identifiable information, the child’s parent or guardian may contact us and request that such information be deleted from our records.
We have a strict no spam policy. You are not licensed to send any communications through our service that would qualify as spam.
Notice to International Users
Our website is hosted in the United States. If you are accessing our website from the European Union (“EU”) or elsewhere, be aware that you are transferring your personal data to the United States, which does not have the same personal data protection laws as the EU and other regions. Our processes and procedures are compliant with the rules and regulations under the European Union’s General Data Protection regulation (GDPR). We are available to answer all queries and information about your personal data via the following email address, [email protected], or via phone at 800-405-9463.
We take our responsibility seriously and we regularly take steps to ensure that your privacy is protected as described in this policy. By using our website or our services, you consent to have your personal information used and transferred to the United States as set forth in this policy.
Your Personal Data Choices
Don’t give us your personal data
You can always choose not to give us your personal data, although this information is required if you want to take advantage of some of our services such as subscribing to our communications or booking a trip.
Delete Personal Data and Terminate Account
You may request that we terminate any account that you have with us. We may take reasonable steps to confirm your identity and to obtain any necessary information from you before fulfilling any of the requests described in this section. If we are unable to confirm your identity or obtain sufficient information regarding your request to enable us to take action, we will not be able to remove your personal information or terminate your account. Note that if you opt-out of our marketing materials but you purchased a product or service from us, you will continue to receive communications from us about your specific purchase. Further, if third parties already have your information, you will have to contact them directly to opt-out of their marketing communications.
We are available to answer your questions and requests regarding your personal data via the following email address: [email protected] or via phone at 800-405-9463.
EU Residents: Your Specific Rights Regarding Your Personal Information
If you are in the EU, under European law you have the following rights in respect of your personal information that we hold:
Right of access:
You have the right to obtain:
- Confirmation and a copy of the personal information we have retained.
- The purposes and processes through we which we use and retain your personal information
- Information about the categories of recipients and entities with whom we may share your personal information
- You have the right to amend or modify the personal information which you have provided to us.
Right of portability:
You have the right to receive a copy of the personal information you have provided to us in a structured and commonly used machine-readable format.
Right to rectification:
You have the right to obtain changes to your personal information in a timely manner.
Right to erasure:
You have the right to request that we erase your personal information without undue delay.
Data protection authorities
You have the right to contact your local data protection authority: https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm
Applicable Law and Choice of Forum
You may also write to us at:
600 S Cherry St
Denver, CO 80246